How to Get People to Expand on a Topic
I have young kids at home so I have lots of experience with trying to get more than the most barebones responses to questions like: “What...
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mhoeschele
- May 13, 2022
- 2 min
Interesting Comment Detection
I’ve interviewed thousands of people across the federal government/industry, and there is one thing that always surprises me as a data...
100
mhoeschele
- May 13, 2022
- 1 min
"Did Anyone Mention the New Vacation Policy?" ~Your CEO
There are times when you want to see what trends show up in your data and expose the unknown unknowns. But other times you just need to...
70
mhoeschele
- May 13, 2022
- 2 min
Insight Explorer: Turn Insight Into Action
All of this rich conversational data we gather and analyze is of no value if you can’t rapidly make sense of it, decided what action to...
150
mhoeschele
- May 13, 2022
- 2 min
Our Conversations Analysis is Super Human
When we set out to design an AI powered topic clustering system, we had four main goals: Unbiased analysis Treat distinct thoughts as...
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mhoeschele
- May 13, 2022
- 2 min
Our Users Forget They are Chatting With a Machine
Do you enjoy taking surveys, does anyone? I know as soon as I open one I switch into a mode of “get through this as fast as possible,”...
40
mhoeschele
- Apr 19, 2022
- 1 min
Some People Just Don’t Want to Talk
It makes us sad, but there will always be people who just don’t want to talk with us. The key here is to do our best to win them over,...
30
mhoeschele
- Apr 19, 2022
- 2 min
How to Ask Questions You Can Instantly Action
Picture this, you just finished a wonderful meal and you ask your partner, “On a scale of 1–10 would you recommend the roasted veggies to...
10
mhoeschele
- Apr 19, 2022
- 2 min
Why Statistically Significant Isn’t Good Enough
In the not-so-distant past there was no easy or quick way to gather information from thousands of people. As a result, statistically...
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mhoeschele
- Apr 19, 2022
- 2 min
Building Trust Between Humans and Machines
Just as you would with a colleague, products also need to build relationships with users. Whenever we talk to people to learn about their...
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mhoeschele
- Apr 19, 2022
- 1 min
The 3 Laws Governing Human-Machine Interaction
We have discovered three basic laws that govern people’s behavior with respect to interacting with technology. The 3 laws: People will...
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mhoeschele
- Apr 19, 2022
- 1 min
Let’s Chat: The Importance of Writing How You Speak
Much like computers, humans have different operating modes that we unconsciously activate in specific social situations, e.g., an...
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mhoeschele
- Apr 19, 2022
- 1 min
Is Now a Good Time to Talk?
I was talking with a highly experienced salesperson and she shared her biggest hack to get people to talk, start by asking: “Is now a...
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